Coincidence or Back-end Problem?
An odd thing happened to me today. Actually, an odd thing happened yesterday, but it's having the same odd thing happen today that really makes it odd. With me so far?
Yesterday, while I was shopping at Amazon, Amazon told me that my American Express card had expired. While it is set for a May expiration, it's several years in the future. I didn't think too much of it, because when I re-entered the same information, Amazon accepted it.
Today, I got the same thing with the same card on iTunes!
Online stores don't do a whole lot with your credit cards. For the most part, they just make a call out to a credit card processor. Small stores have to go through a second-tier CCVS system that charges a few pennies per transaction. Large ones---and do they get larger than Amazon?---generally connect directly to a payment processor. The payment processor may charge a fraction of a cent per transaction, but they definitely make it up in volume.
(There are other business factors, too, like the committed transaction volume, response time SLAs, and the like.)
Asynchronously, the payment processor collects from the issuing bank. It's the issuing bank that actually bills you, and sets your interest rate and payment terms.
Whereas VISA and MasterCard work with thousands of issuers, American Express doesn't. When you get an AmEx card, they are the issuing bank as well as the payment processor.
Which makes it highly suspect that the same card gave me the same error through two different sites. It makes me think that American Express has introduced a bug in their validation system, causing spurious declines for expiration.



Comments
Mike,
Interesting you mention this - I hope it is a quirk of coincidence and not a bigger problem - recently I have had a similar experience with Discover and Visa. At first I was embarassed ( my card got declined in the restaurant I own - got strange looks from my employees) but then it became annoying when the Discover card got declined at Barnes and Noble. I called them up and was told that the fraud detection system flagged a suspicion and they put my card on "hold". When they got convinced that I was not trying to defraud myself they released the hold.
With the Visa card I have had two merchants swipe a second time when the first time it did not work.
Have not had the problem with the amex yet but then I do not use it that much.
Posted by: ArunBatchu
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June 7, 2008 11:20 PM
Yes, I've seen that happen before on other cards. I think this was different than a fraud hold, though, because both sites specifically said "expired" rather than just "declined".
Since the card's real expiration is May, and we just passed from May to June---although of the wrong year---I suspect there's either a bug in some common validation code, or that AmEx is having some back-end trouble.
I can't find any other mention of it online, so maybe it's just a coincidence.
That's a bummer about it happening in your own restaurant, though.
-Mike
Posted by: mtnygard
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June 8, 2008 08:48 AM